Cancellation policy

Cancelling a booking you have made

You can cancel a confirmed booking yourself, at any time before the rental starts, from My Bookings. Your dates are released immediately and your refund is issued straight away — you do not need to email us and you do not need the owner’s agreement.

Once a rental has started, this option is no longer available. Contact the owner directly to agree what happens, and email support@botties.co if you need our help.

What you get back

Cancelling before the rental starts refunds the rental price in full and the Botties service fee in full. Your refundable security deposit is returned in full at the same time — the item never changed hands, so there is nothing for it to cover.

The card processing fee shown at checkout is not refunded. That amount is charged by our payment provider to take the original payment and is not returned to Botties when a refund is made.

Refunds are issued to the card you paid with. Your bank usually shows them within five to ten working days.

Changing your dates instead

If you only need different dates, you can change them from My Bookings without cancelling, as long as the rental has not started, the new dates are free, and they cost exactly the same as your original booking. If the new dates would change the price, cancel this booking and make a new one — we will tell you when that is the case.

If an owner cancels

Owners can also cancel a booking. If that happens you are refunded, and we will email you. Owners can additionally remove a listing from Botties, which stops new bookings but never affects a booking that has already been made and paid for.